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I.T. Help

HelpDesk Locations

Wellesley Hill Campus Room 242 (rear of main computer lab)

Framingham Campus Room 305 (in Library)

To contact the IT Helpdesk email helpdesk@massbay.edu or call 781-239-2440.

Step by Step Guide for New or Returning Students

 

MassBay Tech Step-by-Step →

 

Find My MassBay I.D. →

 

Password Reset Tool →

 

Open an I.T. Support Ticket →

 

Computer Lab Hours →

 
 

Add Value to One Card/Check Balance for Managed Print

 

This system is only accessible from on a MassBay campus. Use the ADD VALUE TO ONE CARD → link below to add value or check your balance in your managed print account.

Note: None of the actual value is stored on the one card, the one card is used to authenticate the link to the account where the value is stored.

 

Tutorials and Software Downloads

 

Video tutorials, handouts, and other information geared to Student success at getting started and using the technology resources available.

Student Technology Tutorials →


Video tutorials, handouts, and other information geared to Employee success at getting started and using the technology resources available.

Employee Technology Tutorials →


This tool will help you reset and sync your MassBay Computer account passwords (applies to: MassBay Computer Network, WiFi, Blackboard Learn, MassBay Gmail/Google Apps, Bay Navigator). Note to Employees: PeopleSoft Financials is not affected

Password Reset Tool →


MassBay provides antivirus software to students, faculty and staff for use on their personal computers at no cost.

Anti-virus Software →


Microsoft Imagine (formerly DreamSpark).
“Microsoft Imagine connects students with the tools, resources and experiences they need to elevate their skills for today‘s working world. Whether it‘s building a game, designing an app or launching a project, Microsoft Imagine helps students develop their ideas and boldly bring them to life.”

Microsoft Imagine →