Coronavirus/COVID-19 Pandemic: Service Update. Now in-person.
The Student Accounts Office collects all student tuition and fee charges and is also responsible for disbursement of financial aid or other funds owed to students. Questions regarding your invoice, account status, third party payments, or issues in paying your college bill, should be directed to the Student Accounts Office at 781-239-2540 or firstname.lastname@example.org.
Billing Due Dates
FALL SEMESTER: Bills are due August 1.
SPRING SEMESTER: Bills are due December 15.
WINTER INTERSESSION and SUMMER SESSION: Bills are due two weeks prior to the start of the session.
You can contact us by email at email@example.com. Please use your MassBay email. It is the college's primary mode of communication. You may also contact us by phone at 781-239-2540. Please be sure to leave your full name, ID #, short message and a working phone number where we can reach you.
Below are some tools to help you with some frequently asked questions.
Making a Payment
We have made paying your bill easier, as students can now pay via ach through the Nelnet Processing Center.
You will need to disable pop-up blockers first! Consult these short tutorials from the MassBay I.T. department that show you How to disable pop-up blockers and do other tasks in your MassBay Student Bay Navigator account:
MassBay Student Bay Navigator Tutorials →
Instructions for setting up an online payment or e-check option can be found here.
Personal checks, money orders, and 529 payments should be made payable to MassBay Community College and mailed to:
MassBay Community College
P.O. Box 412831
Boston, MA 02241-2831
Student Health Insurance
Specific benefit questions regarding your student health insurance coverage can be directed to BCBS at (888) 753-6615.
Regularly-updated information on how the student health insurance carrier is covering COVID-19 medical care, including any relevant details, timelines, and any resources they have made available to their insureds can be found here: https://home.bluecrossma.com/coronavirus
Student Accounts Staff – available from 9am–5pm Monday through Friday
Sheila Donlon, Director – firstname.lastname@example.org
Mike Discolo, Associate Director – email@example.com
Valerie Amaral, Enrollment Specialist – firstname.lastname@example.org
Vanessa Lockridge, Enrollment Specialist – email@example.com
Christine Ng, Enrollment Specialist – firstname.lastname@example.org
MassBay Policies and Helpful Resources
Form 1098-T Tax Information
MassBay is required to provide copies of the Form 1098-T to any student who paid qualified educational expenses in the preceding tax year. Qualified expenses include tuition, any fees that are required for enrollment, and course materials the student was required to buy from the school. To print a copy of your 1098-T tax form, visit: https://heartland.ecsi.net and follow the steps below. Please note that you must enable pop-ups to view your statement.
- Select Find your Tax Document, followed by I need my 1098-T Tuition tax statement
- Enter Massachusetts Bay Community College from the school search menu and submit
- Input your name, social/tax id, and zip code that are on file with the college
- Proceed to select/view/print your form 1098T
Please note that your 1098T can’t be generated if you have not provided MassBay with your social security number or tax identification number. To view this information, please lookup in your Bay Navigator account under: Self Service > Campus Personal Information > Demographic Information.
Request for Tax Form W-9S- Tax ID Number
To add or update your social security or tax id number, please submit the W-9S form found at:
General tax information can be found at www.irs.gov. If there is an error on your 1098-T, or your 1098-T is not included at https://home.ecsi.net, please contact the Student Accounts Office via e-mail at email@example.com.