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Paying Your Bill | Student Accounts Office

Coronavirus/COVID-19 Pandemic: Service Update

Office operations are 100% remote.


The Student Accounts Office collects all student tuition and fee charges and is also responsible for disbursement of financial aid or other funds owed to students. Questions regarding your invoice, account status, third party payments, or issues in paying your college bill, should be directed to the Student Accounts Office at 781-239-2540 or


Billing Due Dates

FALL SEMESTER: Bills are due August 1.

SPRING SEMESTER: Bills are due December 15. 

WINTER INTERSESSION and SUMMER SESSION: Bills are due two weeks prior to the start of the session.


CARES Act Emergency Assistance Grant

What is the CARES Act?
According to the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act), emergency assistance grants are available to students to help cover expenses related to the disruption of campus operations due to the coronavirus. Eligible expenses must fall into one of the Cost of Attendance (COA) categories such as: childcare, transportation, technology, food, healthcare, etc.

For more information about the CARES Act and to see if you are eligible please go to:



You can contact us by email  at  Please use your MassBay email. It is the college's primary mode of communication. You may also contact us by phone at 781-239-2540. Please be sure to leave your full name, ID #, short message and a working phone number where we can reach you.

Below are some tools to help you with some frequently asked questions.

Making a Payment

We have made paying your bill easier, as students can now pay via ach through the Nelnet Processing Center. Instructions for setting up an online payment or e-check option can be found here.

Student Health Insurance

Specific benefit questions regarding your student health insurance coverage can be directed to BCBS at (888) 753-6615.
Regularly-updated information on how the student health insurance carrier is covering COVID-19 medical care, including any relevant details, timelines, and any resources they have made available to their insureds can be found here:

Student Accounts Staff – available remotely from 9am–5pm Monday through Friday

Sheila Donlon, Director –
Mike Discolo, Associate Director –
Cindy Delaney, Collections Specialist –
Emily Cullen, Enrollment Specialist –
Vanessa Lockridge, Enrollment Specialist –
Therisa McKeon, Enrollment Specialist –
Christine Ng, Enrollment Specialist –


MassBay Policies and Helpful Resources

Form 1098-T Tax Information

MassBay is required to provide copies of the Form 1098-T to any student who paid qualified educational expenses in the preceding tax year. Qualified expenses include tuition, any fees that are required for enrollment, and course materials the student was required to buy from the school. To print a copy of your 1098-T tax form, visit:

Once on the Heartland Website, open the Tax Documents section and then select Click Here to Search for Your Tax Form. This will prompt you to enter your school — Massachusetts Bay Community College, and then enter your info to lookup your Form 1098T (this must match your info on file with MassBay).

Please note that your 1098T can’t be generated if you have not provided MassBay with your social security number or tax identification number. To view this information, please lookup in your Bay Navigator account under: Self Service > Campus Personal Information > Demographic Information.

Request for Tax Form W-9S- Tax ID Number

To add or update your social security or tax id number, please submit the W-9S form found at:

General tax information can be found at If there is an error on your 1098-T, or your 1098-T is not included at, please contact the Student Accounts Office via e-mail at