Coronavirus/COVID-19 Pandemic: Service Update
Office operations are 100% remote.
The Student Accounts Office collects all student tuition and fee charges and is also responsible for disbursement of financial aid or other funds owed to students. Questions regarding your invoice, account status, third party payments, or issues in paying your college bill, should be directed to the Student Accounts Office at 781-239-2540 or firstname.lastname@example.org.
Billing Due Dates
FALL SEMESTER: Bills are due August 1.
SPRING SEMESTER: Bills are due December 15.
WINTER INTERSESSION and SUMMER SESSION: Bills are due two weeks prior to the start of the session.
CARES Act Emergency Assistance Grant
What is the CARES Act?
According to the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act), emergency assistance grants are available to students to help cover expenses related to the disruption of campus operations due to the coronavirus. Eligible expenses must fall into one of the Cost of Attendance (COA) categories such as: childcare, transportation, technology, food, healthcare, etc.
For more information about the CARES Act and to see if you are eligible please go to: https://www.massbay.edu/cares
You can contact us by email at email@example.com. Please use your MassBay email. It is the college's primary mode of communication. You may also contact us by phone at 781-239-2540. Please be sure to leave your full name, ID #, short message and a working phone number number where we can reach you.
Below are some tools to help you with some frequently asked questions.
Making a Payment
We have made paying your bill easier, as students can now pay via ach through the Nelnet Processing Center. Instructions for setting up an online payment or e-check option can be found here.
Nelnet Payment Plan
In the event that your payment for the spring semester is returned due to insufficient funds during the month of April, there will be no returned payment fee assessed by Nelnet. No action will be required by you, Nelnet will automatically waive the fee and payment will be reattempted at a later date.
If you need to adjust or move your payment to a later date, please email us at firstname.lastname@example.org and we will work with you to set a future payment date.
Student Health Insurance
Students enrolled in the 2020-21 Blue Cross Blue Shield Student Health Insurance through MassBay will continue to have coverage until 8/30/2021.
Specific benefit questions regarding your student health insurance coverage can be directed to BCBS at (888) 753-6615.
Regularly-updated information on how the student health insurance carrier is covering COVID-19 medical care, including any relevant details, timelines, and any resources they have made available to their insureds can be found here: https://home.bluecrossma.com/coronavirus
Student Accounts Staff – available remotely from 9am–5pm Monday through Friday
Sheila Donlon, Director – email@example.com
Mike Discolo, Associate Director – firstname.lastname@example.org
Cindy Delaney, Collections Specialist – email@example.com
Emily Cullen, Enrollment Specialist – firstname.lastname@example.org
Vanessa Lockridge, Enrollment Specialist – email@example.com
Therisa McKeon, Enrollment Specialist – Tmckeon@massbay.edu
Christine Ng, Enrollment Specialist – firstname.lastname@example.org
MassBay Policies and Helpful Resources
Form 1098-T Tax Information
MassBay is required to provide copies of the Form 1098-T to any student who paid qualified educational expenses in the preceding tax year. Qualified expenses include tuition, any fees that are required for enrollment, and course materials the student was required to buy from the school. To print a copy of your 1098-T tax form, visit: https://heartland.ecsi.net/
Once on the Heartland Website, open the Tax Documents section and then select Click Here to Search for Your Tax Form. This will prompt you to enter your school — Massachusetts Bay Community College, and then enter your info to lookup your Form 1098T (this must match your info on file with MassBay).
Please note that your 1098T can’t be generated if you have not provided MassBay with your social security number or tax identification number. To view this information, please lookup in your Bay Navigator account under: Self Service > Campus Personal Information > Demographic Information.
Request for Tax Form W-9S- Tax ID Number
To add or update your social security or tax id number, please submit the W-9S form found at:
General tax information can be found at www.irs.gov. If there is an error on your 1098-T, or your 1098-T is not included at https://heartland.ecsi.net, please contact the Student Accounts Office via e-mail at email@example.com.