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Counseling Services

COVID-19 Pandemic: Service Update

We are currently providing 100% remote personal/mental health counseling by secure video or phone.

  • Services are free and confidential for enrolled MassBay Students. 
  • Please use your MassBay email; it is our primary mode of communication. 
  • Contact info:



  • Have you seen a MassBay counselor before?
    • Email your counselor directly to schedule (see below: 'who are the counselors?')

Schedule an Initial Counseling Appointment Here 






What is counseling?

The mission of Counseling Services is to help you to overcome interpersonal, emotional, and psychological barriers to academic success. 
Services are free and confidential for enrolled MassBay students. 

What is Counseling?
Counseling is a process of working with a professionally trained counselor in becoming a healthier human being in all aspects of life. Counseling is: 

  • A voluntary process of self-discovery and change. Whether you decide to return for more sessions is up to you.
  • A confidential conversation about a situation, problem, relationship, family issue, or habit that you want to change. 
  • A positive, educational step that you can take when you feel stuck in life. 
  • An active collaboration with your counselor to find workable strategies to life barriers.

Is our conversation confidential?
Yes, your conversation with the counselor is private and confidential. Meeting notes are kept separate from your academic record. The counselor will tell you the legal limits of confidentiality during your first meeting and you are encouraged to ask questions.

Can I see a counselor if I already have a mental health provider off-campus?
It depends. Please first ask your provider if seeing a counselor at MassBay will work with your treatment plan and goals. We aim to work as a team and to avoid confusion. We may ask you to fill out a release of information form so that we can collaborate with your current or recent providers. 

What can I talk about in counseling?

MassBay students have come in to talk with a counselor about:

  • Feeling overwhelmed or stuck
  • Concerns about substance use or addiction 
  • Depression and suicide prevention
  • Stress, anxiety, and worry 
  • Traumatic experiences, past or present 
  • Relationship or family issues 
  • Sexual orientation and identity 
  • Gender and identity 
  • Grief and loss of important relationships
  • Concerns about eating or sleeping habits
  • Procrastination, concentration, or motivation problems
  • Difficulty adjusting to life at MassBay, Boston, or the United States
  • Finding Off-Campus resources 

Who are the counselors?

Jon Edwards, MA, LMHC - Director -

Jon is a Licensed Mental Health Counselor and holds a Master's degree in Counseling Psychology from Assumption College. Jon began working in the mental health field as a counselor in a residential rehabilitation treatment program for adults. He trained and worked as a counselor in the Student Development and Counseling Center at Worcester Polytechnic Institute. Jon came to MassBay in September of 2004. 


Ann Whelan, MA, LMHC - Associate Director -

Ann is a Licensed Mental Health Counselor. She received her Master’s degree in Counseling Psychology from Lesley University. She also received advanced training in psychotherapy from The Boston Psychoanalytic Society and Institute. In addition to College Mental Health, Ann has experience in community mental health and substance abuse counseling and education. She joined the MassBay Counseling staff in 2006.


Jessica Post, MSW, LICSW - Counselor - 

Jessica is a licensed Social Worker and an experienced psychotherapist. She provides counseling to MassBay students on the Framingham and Ashland campuses. She joined the MassBay Counseling staff in 2016.


Do you have an Internship Program?

Yes, we have an LHMC-track Internship program for students pursuing a Master’s degree in Mental Health Counseling, or equivalent. 

Click here for the Internship program description and application instructions.

Contact us at with questions and applications.