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OneCard

If you have submitted a photo to have an OneCard made, you will receive an email from onecard@massbay.edu when it is ready. Please allow 5–7 business days for processing. To pick up your OneCard, you must present a physical, valid ID as listed in the MassBay Identity Verification Policy. OneCard's expire after 2 years for students and 4 years for faculty/staff, so you do not need to get a new one each semester.

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MassBay Identity Verification Policy

Welcome to OneCard Student ID!

Wellesley Hills Campus Enrollment Center | Room 103G

A valid physical ID, as listed in the MassBay Identity Verification Policy, is required to pick up your OneCard.


Hours for OneCard starting on Monday, August 17 and going into the Fall semester.

Fall 2026 Office Hours
(Wellesley Hills Campus)
Monday 10:30am-2:30pm
Tuesday 10:30am-2:30pm
Wednesday 10:30am-2:30pm
Thursday 10:30am-2:30pm
Friday(available online only) 10:00am-12:00pm

PICK UP LOCATIONS:

Wellesley Hills: Enrollment Center Suite 101
Suite Hours: Monday-Thursday 9:00am-5:00pm 

Please see OneCard Office hours above

Framingham: Enrollment Center Suite 110
Suite Hours: Monday-Thursday 9:00am-5:00pm

Ashland Technology Center (Automotive Students/Faculty Only): Front Desk
Business hours: Monday-Friday 7:30am-3:00pm

Contact Us

What is a OneCard?

The OneCard is the official ID for MassBay Community College, issued to all credit-bearing students and employees. It must be carried at all times and is non-transferable—altering or lending it may result in disciplinary action.

OneCard Functions

✔ College ID- The MassBay OneCard can only be used as a valid form of identification while you are an actively enrolled student.
✔ Library Card
✔ Print & Copy Access
✔ Recreation & Wellness Center Entry
✔ Free Campus Shuttle Pass
✔ Student Discounts at Participating Merchants

To get your OneCard, follow these steps:

  1. Create a Ticket:
    • Log into your GetHelp account (you my also click the link above)
    • Click Create Ticket and select the OneCard tile
  2. Provide Details:
    • Summary: OneCard Request
    • Description: I’m looking to request for my OneCard
    • Attach your Photo in Attachments (please see requirements below)
  3. Click Next
    • OneCard Services: New Card/Replacement Card/Card not Working
    • Pick Up Location: Wellesley/Framingham/Ashland
    • What are you?: Student/Staff/Faculty
    • MassBay ID Number: Insert student ID number
Photo requirements:

     ✔ Forward-facing, blank background
     ✔ No objects or designs covering your face 
    ✔ Well-lit, color photo taken within the last 6 months
    ✔ No sunglasses, hats, or hoodies (except for religious purposes)

Please Note: Photos from Massachusetts driver's licenses cannot be accepted, as the card's printed security features cover portions of the photo.