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Student Support Quick Links Services

MassBay Virtual Q&A Center

MassBay staff members are available to answer questions and offer real-time virtual support on a wide range of topics:

MassBay Virtual Q&A Center Virtual Visit →

Academic & Transfer Advising

Our academic advising team looks forward to assisting you! We are now meeting in person as well as providing 100% virtual academic advising through our Virtual Advising Center (VAC). Please first visit our webpage for the VAC’s list of services. hours of operation, and contact information:

Virtual Advising Center | Hours, Services, and Contact Info →

Academic Achievement Center

The Academic Achievement Center now open for in-person visits, as well as online, and ready to support students. Join the staff of the AAC during their open hours to make an appointment to meet with a Learning Specialist or Peer Tutor, to take an exam, to drop-in for extra help, to meet with your study group or ask about our services:

Academic Achievement Center | Hours, Services, and Contact Info →

 

If this is an emergency please contact 911 or call MassBay Public Safety at: 781-239-2222.

 

MassBay offers a wide variety of resources and support. Please see below for the following additional resources for all students.

Academic Academies/Programs

Academic Success Resources

  • Academic Achievement Center: Student tutoring, testing, and proctoring services

www.massbay.edu/academics/aac (with access to virtual center)

Email: aac@massbay.edu

  • Academic Calendar

Academic Calendar

  • Accommodations — Accessibility Resources

www.massbay.edu/facilities/accessibility (access via the AAC virtual center)

Email: AccessibilityResources@massbay.edu

  • Blackboard

Blackboard

  • Course Offerings

Course Offerings

  • Faculty. Search the campus directory for the contact info of your faculty.

MassBay Directory

  • Library

www.massbay.edu/library

Email: askalibrarian@massbay.edu

  • Smart Thinking (on-line tutoring)

How to enroll in Smart Thinking (PDF)

  • Tutoring

www.massbay.edu/academics/aac (with access to virtual center)

Computers, Technology & Internet Resources

How to use BlackBoard

https://www.gethelp.massbay.edu/blackboard →

Computer Loaner Program: Library offers loaner computers for students

Chromebook Loans at Library →

OneLogin: Access to your email, blackboard, etc

OneLogin →

Home Internet Access

Xfinity for Students →

Eduroam

Eduroam | Access your college from other colleges →

Free access to download the Microsoft Office suite

Free Microsoft Office suite | .edu email addresses only →

MassBay Help Desk

Enter I.T. Help requests here →

Email: helpdesk@massbay.edu

Password Reset

Password and Access Requests →

Student Technology Training

How to use MassBay online tools →

Diversity, Equity & Inclusion Resources

  • Equity & Inclusion

www.massbay.edu/equity-inclusion

  • LGBTQ+ Resources

LGBTQ+ Resources 

  • Office of the Chief Diversity Officer

www.massbay.edu/diversity

  • Policy of Affirmative Action, Equal Opportunity, and Diversity

www.massbay.edu/titleix

Advising, Career and Mentoring Resources

  • Academic & Transfer Advising

www.massbay.edu/advising (with access to virtual center)

Email: advisingcenter@massbay.edu

  • Career Services

www.massbay.edu/careers (access to schedule virtual appointments

  • MassBay Handshake

MassBay Handshake

  • Mentor Programs

www.massbay.edu/career/mentor

  • Metrowest College Planning Center

www.metrowestcpc.org

  • Student Employment

Student Employment

Enrollment Services Resource

Financial Resources

Supplemental Support Resources

  • Childcare Assistance

Childcare Supplemental Support Application

  • Emergency Resources & Funding

To review specific situations, please email: studentdevelopment@massbay.edu

  • Food (due date: applications due day after evening add/drop period)

Food Supplemental Support Application

  • Single Mother

Single Mother Supplemental Support Application

  • Technology

Technology Supplemental Support Application

  • Textbook

Textbook Supplemental Application

  • Transportation (due date: applications due day after evening add/drop period)

Transporation Supplemental Application

  • Transportation (one-time emergency)

Transportation Supplemental Emergency Application

Financial Resources

  • Financial Aid Office:

www.massbay.edu/financialaid

Email: finaid@massbay.edu

  • Childcare Costs Assistance Grant

www.massbay.edu/student/student-resources/childcare-assistance

Emergency Resources & Funding

    To review specific situations, please email: studentdevelopment@massbay.edu

    • Free Application for Federal Student Aid (FAFSA)

    www.studentaid.gov

    • Free FAFSA support | uAspire

    Text “massbay” to 857-309-2942

    uAspire contact info

    • Refund Policy

    www.massbay.edu/finance/refund

    • Scholarships

    www.massbay.edu/finance/scholarships

    • Single Mother's Fund 

    Single Mother's Fund Application 

    • Student Accounts Office

    www.massbay.edu/studentaccounts

    Email: studentaccounts@massbay.edu

    Food, Housing, & Transportation Resources

    Food & Housing

    • Grocery Delivery Scholarship

    www.massbay.edu/snacc

    • Housing at Framingham State University

    www.framingham.edu/student-life/residence-life/living-on-campus/massbay/

    • Housing for students experiencing homelessness

    www.massbay.edu/academics/offcampushousing

    • Off-campus Food & Housing Resource

    Off-campus Resource List

    • On-campus dining services

    www.massbay.edu/facilities/dining

    • MA State Tenant Rights

    www.mass.gov/info-details/tenant-rights

    Transportation

    • MassBay Transportation

    www.massbay.edu/transportation

    • How to Get to MassBay

    www.massbay.edu/directions

    Health & Wellness Resources

    • Counseling Services

    www.massbay.edu/counseling (access to schedule virtual appointments)

    Email: counseling@massbay.edu

    • 24-Hour Crisis Support

    Phone: 1-800-273-8255

    Text: 741741

    www.vaxfinder.mass.gov

    • Coronavirus

    www.massbay.edu/coronavirus

    • Health Insurance

    www.massbay.edu/healthinsurance

    • Immunization Requirements

    www.massbay.edu/immunization

    • Medical Re-Entry

    www.massbay.edu/reentry

    Sexual Assault & Domestic Violence Resources

    • Boston Area Rape Crisis Center (BARCC)

    www.barcc.org/help

    Hotline: 800-841-8371

    • REACH

    www.reachma.org

    Hotline: 800-899-4000

    • Voices Against Violence

    www.smoc.org/voices-against-violence.php

    Hotline: 800-593-1125

    Student Complaints & College Handbooks Resources

    Complaint Forms

    • Complaint Form

    Student Complaint Form

    • Dean of Students Office

    www.massbay.edu/studev

    Email: studentdevelopment@massbay.edu

    • Grade Appeal Process & Form

    www.massbay.edu/grade-appeals

    • Office of Equity Compliance

    www.massbay.edu/titleix

    Email: lmacdonald@massbay.edu

    • Code of Conduct

    www.massbay.edu/studentconduct

    College Handbooks

    • Student Handbook

    www.massbay.edu/handbook

    • Health Science Student Handbooks

    www.massbay.edu/health-sciences-handbooks

    Student Engagement, Campus Calendar & Athletics Resources

    Textbook Resources

    • How do I purchase my textbooks?

    www.massbay.edu/facilities/bookstore

    • Follett Bookstore — Wellesley & Online

    www.massbayshop.com

    • Follett Bookstore — Ashland & Framingham

    www.massbayframinghamshop.com

    • Textbook Fund (support purchasing textbooks)

    www.massbay.edu/student/student-resources/textbook

    • Textbook Vouchers

    www.massbay.edu/financial-aid/book-store-vouchers

    Veterans, DACA, & International Student Resources