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Student Support Quick Links Online Services

MassBay Virtual Q&A Center

MassBay staff members are available to answer questions and offer real-time virtual support on a wide range of topics:

MassBay Virtual Q&A Center Virtual Visit →

Academic & Transfer Advising

Our academic advising team looks forward to assisting you! We are providing 100% virtual academic advising through our Zoom Virtual Advising Center (VAC). Please first visit our webpage for the VAC’s list of services. hours of operation, and contact information:

Virtual Advising Center | Hours, Services, and Contact Info →

Academic Achievement Center

The Academic Achievement Center is open virtually and ready to support students. Join the staff of the AAC during their virtual open hours to make an appointment to meet with a Learning Specialist or Peer Tutor, to take an exam, to drop-in for extra help, to meet with your study group or ask about our services:

Academic Achievement Center | Hours, Services, and Contact Info →

If this is an emergency please contact 911 or call MassBay's Public Safety at: 781-239-2222.

MassBay offers a wide variety of resources and support. Please see below for the following additional resources for all students.

Academic Academies

Academic Resources

  • Academic Achievement Center: Student tutoring, testing, and proctoring services (with access to virtual center)


  • Academic Calendar

Academic Calendar

  • Accommodations — Accessibility Resources (access via the AAC virtual center)


  • Blackboard


  • Course Offerings

Course Offerings

  • Faculty. Search the campus directory for the contact info of your faculty.

MassBay Directory

  • Library


  • Smart Thinking (on-line tutoring)

How to enroll in Smart Thinking (PDF)

  • Tutoring (with access to virtual center)

Computers, Technology & Internet Resources

  • Broadband home internet access

Home Internet Access

  • Free access to download the Microsoft Office suite

Microsoft Office 365 Suite

  • Free access to download Anti-Virus Software:

Anti-Virus Software

  • Free internet access while visiting other college and universities


  • MassBay Email 

MassBay Email

  • MassBay Help Desk


  • MassBay computer loan program:

  • OneLogin Access

MassBay Onelogin

  • Student Technology Training

Diversity, Equity & Inclusion

  • Equity & Inclusion

  • Office of the Chief Diversity Officer

  • Policy of Affirmative Action, Equal Opportunity, and Diversity

Advising, Career and Mentoring Resources

  • Academic & Transfer Advising (with access to virtual center)


  • Career Services (access to schedule virtual appointments

  • Mentor Programs

  • Metrowest College Planning Center

Enrollment Services Resource

Financial Resources

  • Financial Aid Office:


  • CARES3 — Emergency Grants


  • Childcare Costs Assistance Grant

  • Emergency Resources & Funding

To review specific situations, please email:

  • Free Application for Federal Student Aid (FAFSA)

  • Free FAFSA support | uAspire

Text “massbay” to 857-309-2942

uAspire contact info

  • Refund Policy

  • Scholarships

  • Single Mother's Fund 

Single Mother's Fund Application 

  • Student Accounts Office


Food, Housing, & Transportation Resources

Food & Housing

  • Grocery Delivery Scholarship

  • Housing at Framingham State University

  • Housing for students experiencing homelessness

  • Off-campus Food & Housing Resource

Off-campus Resource List

  • On-campus dining services


  • MassBay Transportation

Health & Wellness Resources

  • Counseling Services (access to schedule virtual appointments)


  • 24-Hour Crisis Support

Phone: 1-800-273-8255

Text: 741741

  • COVID-19 Vaccination Clinics

  • Coronavirus

  • Health Insurance

  • Immunization Requirements

Sexual Assault & Domestic Violence Resources

  • Boston Area Rape Crisis Center (BARCC)

Hotline: 800-841-8371


Hotline: 800-899-4000

  • Voices Against Violence

Hotline: 800-593-1125

Student Complaints & College Handbooks Resources

Complaint Forms

  • Complaint Form

Student Complaint Form

  • Dean of Students Office


  • Grade Appeal Process & Form

  • Office of Equity Compliance


  • Code of Conduct

College Handbooks

  • Student Handbook

  • Health Science Student Handbooks

Student Engagement, Campus Calendar & Athletics Resources

Textbook Resources

  • How do I purchase my textbooks?

  • Follett Bookstore — Wellesley & Online

  • Follett Bookstore — Ashland & Framingham

  • Textbook Fund (support purchasing textbooks)

  • Textbook Vouchers

Veterans, DACA, & International Student Resources