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Student Support Quick Links Services

MassBay Virtual Q&A Center

MassBay staff members are available to answer questions and offer real-time virtual support on a wide range of topics:

MassBay Virtual Q&A Center Virtual Visit →

Academic & Transfer Advising

Our academic advising team looks forward to assisting you! We are now meeting in person as well as providing 100% virtual academic advising through our Virtual Advising Center (VAC). Please first visit our webpage for the VAC’s list of services. hours of operation, and contact information:

Virtual Advising Center | Hours, Services, and Contact Info →

Academic Achievement Center

The Academic Achievement Center now open for in-person visits, as well as online, and ready to support students. Join the staff of the AAC during their open hours to make an appointment to meet with a Learning Specialist or Peer Tutor, to take an exam, to drop-in for extra help, to meet with your study group or ask about our services:

Academic Achievement Center | Hours, Services, and Contact Info →


If this is an emergency please contact 911 or call MassBay Public Safety at: 781-239-2222.


MassBay offers a wide variety of resources and support. Please see below for the following additional resources for all students.

Academic Academies/Programs

Academic Success Resources

  • Academic Achievement Center: Student tutoring, testing, and proctoring services (with access to virtual center)


  • Academic Calendar

Academic Calendar

  • Accommodations — Accessibility Resources (access via the AAC virtual center)


  • Blackboard


  • Course Offerings

Course Offerings

  • Faculty. Search the campus directory for the contact info of your faculty.

MassBay Directory

  • Library


  • Smart Thinking (on-line tutoring)

How to enroll in Smart Thinking (PDF)

  • Tutoring (with access to virtual center)

Computers, Technology & Internet Resources

  • Broadband home internet access

Home Internet Access

  • Free access to download the Microsoft Office suite

Microsoft Office 365 Suite

  • Free access to download Anti-Virus Software:

Anti-Virus Software

  • Free internet access while visiting other college and universities


  • MassBay Email 

MassBay Email

  • MassBay Help Desk


  • MassBay computer loan program:

  • OneLogin Access

MassBay Onelogin

  • Password Reset 

Password Reset

  • Student Technology Training

COVID-19 Information

MassBay does not require, but encourages those who wish to wear masks while on campus to do so. For more information and resources related to COVID-19, please use the link below.

COVID-19 Information & Resources →

Diversity, Equity & Inclusion Resources

  • Equity & Inclusion

  • LGBTQ+ Resources

LGBTQ+ Resources 

  • Office of the Chief Diversity Officer

  • Policy of Affirmative Action, Equal Opportunity, and Diversity

Advising, Career and Mentoring Resources

  • Academic & Transfer Advising (with access to virtual center)


  • Career Services (access to schedule virtual appointments

  • MassBay Handshake

MassBay Handshake

  • Mentor Programs

  • Metrowest College Planning Center

  • Student Employment

Student Employment

Enrollment Services Resource

Financial Resources

Supplemental Support Resources

  • Childcare Assistance

Childcare Supplemental Support Application

  • Emergency Resources & Funding

To review specific situations, please email:

  • Food (due date: applications due day after evening add/drop period)

Food Supplemental Support Application

  • Single Mother

Single Mother Supplemental Support Application

  • Technology

Technology Supplemental Support Application

  • Textbook

Textbook Supplemental Application

  • Transportation (due date: applications due day after evening add/drop period)

Transporation Supplemental Application

  • Transportation (one-time emergency)

Transportation Supplemental Emergency Application

Financial Resources

  • Financial Aid Office:


  • Childcare Costs Assistance Grant

Emergency Resources & Funding

    To review specific situations, please email:

    • Free Application for Federal Student Aid (FAFSA)

    • Free FAFSA support | uAspire

    Text “massbay” to 857-309-2942

    uAspire contact info

    • Refund Policy

    • Scholarships

    • Single Mother's Fund 

    Single Mother's Fund Application 

    • Student Accounts Office


    Food, Housing, & Transportation Resources

    Food & Housing

    • Grocery Delivery Scholarship

    • Housing at Framingham State University

    • Housing for students experiencing homelessness

    • Off-campus Food & Housing Resource

    Off-campus Resource List

    • On-campus dining services

    • MA State Tenant Rights


    • MassBay Transportation

    • How to Get to MassBay

    Health & Wellness Resources

    • Counseling Services (access to schedule virtual appointments)


    • 24-Hour Crisis Support

    Phone: 1-800-273-8255

    Text: 741741

    • Coronavirus

    • Health Insurance

    • Immunization Requirements

    • Medical Re-Entry

    Sexual Assault & Domestic Violence Resources

    • Boston Area Rape Crisis Center (BARCC)

    Hotline: 800-841-8371

    • REACH

    Hotline: 800-899-4000

    • Voices Against Violence

    Hotline: 800-593-1125

    Student Complaints & College Handbooks Resources

    Complaint Forms

    • Complaint Form

    Student Complaint Form

    • Dean of Students Office


    • Grade Appeal Process & Form

    • Office of Equity Compliance


    • Code of Conduct

    College Handbooks

    • Student Handbook

    • Health Science Student Handbooks

    Student Engagement, Campus Calendar & Athletics Resources

    Textbook Resources

    • How do I purchase my textbooks?

    • Follett Bookstore — Wellesley & Online

    • Follett Bookstore — Ashland & Framingham

    • Textbook Fund (support purchasing textbooks)

    • Textbook Vouchers

    Veterans, DACA, & International Student Resources