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Student Support Quick Links Online Services

MassBay Virtual Q&A Center

MassBay staff members are available to answer questions and offer real-time virtual support on a wide range of topics:

MassBay Virtual Q&A Center Virtual Visit →

Academic & Transfer Advising

Our academic advising team looks forward to assisting you! We are providing 100% virtual academic advising through our Zoom Virtual Advising Center (VAC). Please first visit our webpage for the VAC’s list of services. hours of operation, and contact information:

Virtual Advising Center | Hours, Services, and Contact Info →

Academic Achievement Center

The Academic Achievement Center is open virtually and ready to support students. Join the staff of the AAC during their virtual open hours to make an appointment to meet with a Learning Specialist or Peer Tutor, to take an exam, to drop-in for extra help, to meet with your study group or ask about our services:

Academic Achievement Center | Hours, Services, and Contact Info →


If this is an emergency please contact 911 or call MassBay's Public Safety at: 781-239-2222.


MassBay offers a wide variety of resources and support. Please see below for the following additional resources for all students.

Academic Academies

Academic Resources

  • Academic Achievement Center: Student tutoring, testing, and proctoring services

www.massbay.edu/academics/aac (with access to virtual center)

Email: aac@massbay.edu

  • Academic Calendar

Academic Calendar

  • Accommodations — Accessibility Resources

www.massbay.edu/facilities/accessibility (access via the AAC virtual center)

Email: AccessibilityResources@massbay.edu

  • Blackboard

Blackboard

  • Course Offerings

Course Offerings

  • Faculty. Search the campus directory for the contact info of your faculty.

MassBay Directory

  • Library

www.massbay.edu/library

Email: askalibrarian@massbay.edu

  • Smart Thinking (on-line tutoring)

How to enroll in Smart Thinking (PDF)

  • Tutoring

www.massbay.edu/academics/aac (with access to virtual center)

Computers, Technology & Internet Resources

  • Broadband home internet access

Home Internet Access

  • Free access to download the Microsoft Office suite

Microsoft Office 365 Suite

  • Free access to download Anti-Virus Software:

Anti-Virus Software

  • Free internet access while visiting other college and universities

Eduroam

  • MassBay Email 

MassBay Email

  • MassBay Help Desk

http://helpdesk.post.massbay.edu/

Email: helpdesk@massbay.edu

  • MassBay computer loan program:

www.massbay.edu/chromebook

  • OneLogin Access

MassBay Onelogin

  • Student Technology Training

www.massbay.edu/remote-student

Diversity, Equity & Inclusion

  • Equity & Inclusion

www.massbay.edu/equity-inclusion

  • Office of the Chief Diversity Officer

www.massbay.edu/diversity

  • Policy of Affirmative Action, Equal Opportunity, and Diversity

www.massbay.edu/titleix

Advising, Career and Mentoring Resources

  • Academic & Transfer Advising

www.massbay.edu/academics/advising (with access to virtual center)

Email: advisingcenter@massbay.edu

  • Career Services

www.massbay.edu/careers (access to schedule virtual appointments

  • Mentor Programs

www.massbay.edu/career/mentor

  • Metrowest College Planning Center

www.metrowestcpc.org

Enrollment Services Resource

Financial Resources

  • Financial Aid Office:

www.massbay.edu/financialaid

Email: finaid@massbay.edu

  • CARES3 — Emergency Grants

www.massbay.edu/cares3

Email: caresgrant@massbay.edu

  • Childcare Costs Assistance Grant

www.massbay.edu/student/student-resources/childcare-assistance

  • Emergency Resources & Funding

To review specific situations, please email: studentdevelopment@massbay.edu

  • Free Application for Federal Student Aid (FAFSA)

www.studentaid.gov

  • Free FAFSA support | uAspire

Text “massbay” to 857-309-2942

uAspire contact info

  • Refund Policy

www.massbay.edu/finance/refund

  • Scholarships

www.massbay.edu/scholarships

  • Single Mother's Fund 

Single Mother's Fund Application 

  • Student Accounts Office

www.massbay.edu/studentaccounts

Email: studentaccounts@massbay.edu

Food, Housing, & Transportation Resources

Food & Housing

  • Grocery Delivery Scholarship

www.massbay.edu/snacc

  • Housing at Framingham State University

www.framingham.edu/student-life/residence-life/living-on-campus/massbay/

  • Housing for students experiencing homelessness

www.massbay.edu/academics/offcampushousing

  • Off-campus Food & Housing Resource

Off-campus Resource List

  • On-campus dining services

www.massbay.edu/facilities/dining

Transportation

  • MassBay Transportation

www.massbay.edu/shuttle

Health & Wellness Resources

  • Counseling Services

www.massbay.edu/counseling (access to schedule virtual appointments)

Email: counseling@massbay.edu

  • 24-Hour Crisis Support

Phone: 1-800-273-8255

Text: 741741

  • COVID-19 Vaccination Clinics

www.vaxfinder.mass.gov

  • Coronavirus

www.massbay.edu/coronavirus

  • Health Insurance

www.massbay.edu/healthinsurance

  • Immunization Requirements

www.massbay.edu/immunization

Sexual Assault & Domestic Violence Resources

  • Boston Area Rape Crisis Center (BARCC)

www.barcc.org/help

Hotline: 800-841-8371

  • REACH

www.reachma.org

Hotline: 800-899-4000

  • Voices Against Violence

www.smoc.org/voices-against-violence.php

Hotline: 800-593-1125

Student Complaints & College Handbooks Resources

Complaint Forms

  • Complaint Form

Student Complaint Form

  • Dean of Students Office

www.massbay.edu/studev

Email: studentdevelopment@massbay.edu

  • Grade Appeal Process & Form

www.massbay.edu/grade-appeals

  • Office of Equity Compliance

www.massbay.edu/titleix

Email: lmacdonald@massbay.edu

  • Code of Conduct

www.massbay.edu/studentconduct

College Handbooks

  • Student Handbook

www.massbay.edu/handbook

  • Health Science Student Handbooks

www.massbay.edu/health-sciences-handbooks

Student Engagement, Campus Calendar & Athletics Resources

Textbook Resources

  • How do I purchase my textbooks?

www.massbay.edu/facilities/bookstore

  • Follett Bookstore — Wellesley & Online

www.massbayshop.com

  • Follett Bookstore — Ashland & Framingham

www.massbayframinghamshop.com

  • Textbook Fund (support purchasing textbooks)

www.massbay.edu/student/student-resources/textbook

  • Textbook Vouchers

www.massbay.edu/financial-aid/book-store-vouchers

Veterans, DACA, & International Student Resources