Virtual Questions and Answers
Virtual Questions and Answers
Our compassionate staff are available to answer your questions online. Please use the links below to access the centers during operating hours:
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Current Operating Hours:
Week of January 19th:
| Monday | CLOSED for Martin Luther King Day |
| Tuesday | 5:00 pm to 7:00 pm |
| Wednesday | 10:00 am to 7:00 pm |
| Thursday | 1:30 pm to 7:00 pm |
| Friday | 9:00 am to 5:00 pm |
Spring Semester
| Mondays | 9:00 am to 1:00 pm & 2:00 pm to 7:00 pm |
| Tuesdays | 5:00 pm to 7:00 pm |
| Wednesdays | 10:00 am to 7:00 pm |
| Thursdays | 1:30 pm to 7:00 pm |
| Fridays | 9:00 am to 5:00 pm |
Frequently asked questions/information that we can help you with in the Virtual Q&A Center:
- General Inquiries or Questions
- Immunization Questions
- Accessing Virtual Resources & Supports
- Tech Help:
- Setting-up your MassBay OneLogin Account
- Questions on and/or Exploring BayNavigator
- Questions on and/or Exploring BlackBoard
- Questions on and/or Exploring WebEx
- One-on-One Ready2Register Sessions (by appointment only)
- Setting up a payment plan or making an online payment
- Waiving health insurance
- Finding class textbooks
Other Frequently Used Offices:
Reach an Admissions counselor or set up an appointment by calling 781-239-2506, 9am-5pm, or emailing admissions@massbay.edu.
On Wednesday, January 7th, we can be reached in our Zoom room from 10am - 4pm:
Some issues we can help you with include:
- Applying to the College
- Courses for High School Students
- In-State Tuition
- F-1 Visa
Email: finaid@massbay.edu or call: 781-239-2600
Some issues we can help you with are:
- Do I have financial aid?
- Am I missing documents?
- Satisfactory Academic Progress (SAP) Questions
- How do I apply for Financial Aid?
- Did MassBay receive my FAFSA?
Call: 781-239-2540 or Email: studentaccounts@massbay.edu
Some issues we can help you with:
- Make a payment
- Health Insurance questions
- Book Vouchers
- Refunds
- 1098T documents
- Collections/Past Due Accounts
Email: registrar@massbay.edu or call: 781-239-2550
Some issues we can help you with:
- Proof of Enrollment
- Request a Transcript
- Am I Registered/How do I Register?
- Apply for Graduation
- Where are My Grades?
Advising, Coaching and Transfer Center
- How to Connect with your Advisor
- How to Access Drop-In Advising In-Person OR Virtually
- How to Add/Drop Classes
Academic Achievement Center
- Make an appointment to meet with a Learning Specialist or Peer Tutor
- Schedule Placement Testing
- Register for Placement Testing
- Take an exam
- Online Tutoring 24x7
- Drop-in for extra help
- Meet with your study group
- Ask about our services
Accessibility Resources Center (ARC)
- Make an appointment to meet with an Accessibility Specialist
- Ask about services for students with disabilities
- Make an appointment to take an exam with accommodations