You are here

MassBay Virtual Q&A Center

Connect virtually with a member of our Support Squad through Zoom. The MassBay Support Squad is available to answer a wide range of questions.

No Friday hours.

HOurs for Fall 2020 Semester:

Mondays & Wednesdays                     9:00 am to 10:00 am

Tuesdays & Thursdays                         1:00 pm to 2:00 pm

What to Expect When Connecting with our Support Squad

  • After clicking on the MassBay Virtual Q&A Center button, you will be placed in a virtual waiting room.
  • From the waiting room, you will be admitted into the Q&A Center. You will then be greeted by a member our support team, where you can privately share your name, ID number and reason for your visit.
  • You will then move into a specialist’s virtual office or an empty breakout room until the next specialist is available.
  • You will meet one-on-one with a specialist for individual assistance.
  • At the conclusion of the meeting, you will select leave meeting to exit.

If you have questions, please contact Josh Cheney, Associate Dean of Students at jcheney@massbay.edu (or just visit us in the Q&A Center!)

JOIN MASSBAY VIRTUAL Q&A CENTER

FAQs…

Admissions
Applying to the College 
Courses for High School Students 
Classes
Accessing remote classes
Financial Aid
Do I have financial aid? 
Am I missing documents? 
General Inquiry
Immunizations
Virtual Resources
Virtual Supports
I.T.
Accessing your OneLogin
Resetting password/user name
Accessing BayNavigator/BlackBoard/WebEx
Student Accounts
Set up payment plan or make an online payment
Waive health insurance
Textbooks
Finding class textbooks

Class Registration

Looking to register or add/drop classes? Please visit the Academic & Transfer Advising Center, Virtual Advising Center.