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Welcome to the MassBay Virtual Q&A Center


Here are some of the frequently asked questions/information that we can help you with in the Virtual Q&A Center:

  • General Inquiries or Questions
  • Immunization Questions
  • Accessing Virtual Resources & Supports
  • Tech Help:
    • Setting-up your MassBay OneLogin Account
    • Questions on and/or Exploring BayNavigator
    • Questions on and/or Exploring BlackBoard
    • Questions on and/or Exploring WebEx
  • Drop in SOAR Technology Sessiosn to finish your SOAR Requirement AFTER you have completed Launch Point
  • Setting up a payment plan or making an online payment
  • Waiving health insurance
  • Finding class textbooks
VIRTUAL Q&A Center hours of operation:


ReGUlar WEEKLY Schedule:
  • Monday: 10:00 am to 2:00 pm
  • Tuesday: 10:00 am to 2:00 pm
  • Wednesday: 10:00 am to 2:00 pm
  • Thursday: 10:00 am to 2:00 pm: We will be closed on Thursday, May 9th for an Event.



Where to get help for other frequently asked questions/information:


You can Live chat via the web site, 10am – 3pm daily (Closes at 2pm on Fridays): Or you can call 781-239-2506 to talk with an Admissions counselor or set up an appointment  9am – 5pm Monday - Friday.

  • Applying to the College 
  • Courses for High School Students
  • In-State Tuition
  • F-1 Visa
Financial Aid: 

Email: or Call: 781-239-2600

  • Do I have financial aid? 
  • Am I missing documents? 
  • SAP Questions
  • How do I apply for Financial Aid?
  • Did you get my FAFSA?
Student Accounts: 

Call: 781-239-2540 or Email:

  • Make a payment
  • Health Insurance questions
  • Book Vouchers
  • Refunds
  • Collections/Past Due Accounts
Registrar Office: 

Email: or Call: 781-239-2550

  • Proof of Enrollment
  • Request a Transcript
  • Am I registered/How do I register?
  • Apply for Graduation
  • Where are my grades?
Academic & Transfer Advising
  • How to connect with your advisor
  • How to access Drop-In Advising In-Person OR Virtually
  • How to Add/Drop Classes

Advising Center Hours, Services, and Contact Info

Academic Achievement Center
  • Make an appointment to meet with a Learning Specialist or Peer Tutor
  • Schedule Placement Testing
  • Take an exam
  • Online Tutoring 24x7
  • Drop-in for extra help
  • Meet with your study group
  • Ask about our services
Academic Achievement Center Hours, Services, and Contact Info
Accessibility Resources Center (ARC)
  • Make an appointment to meet with an Accessibility Specialist
  • Ask about services for students with disabilities
  • Make an appointment to take an exam with accommodations

ARC Hours, services, and contact info