Virtual Q&A Center
Virtual Q&A Center
Our compassionate staff are available to answer your questions online. Please use the links below to access the centers during operating hours:
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The General Q&A Center Hours:
We are currently closed until June 10, 2025.
Starting June 10, our summer hours will be:
Mondays: 12:00 PM - 2:00 PM
Tuesdays: 10:00 AM – 2:00 PM
Wednesdays: 10:00 AM – 2:00 PM
Thursdays: 10:00 AM – 2:00 PM
Closed on Fridays and holidays
The Financial Aid Q&A Center is open:
Monday-Thursday, 10am-2pm
Closed on Fridays & Holidays
Frequently asked questions/information that we can help you with in the Virtual Q&A Center:
- General Inquiries or Questions
- Immunization Questions
- Accessing Virtual Resources & Supports
- Tech Help:
- Setting-up your MassBay OneLogin Account
- Questions on and/or Exploring BayNavigator
- Questions on and/or Exploring BlackBoard
- Questions on and/or Exploring WebEx
- One-on-One Ready2Register Sessions (by appointment only)
- Setting up a payment plan or making an online payment
- Waiving health insurance
- Finding class textbooks
Other Frequently Used Offices:
Reach an Admissions counselor or set up an appointment by calling 781-239-2506, 9:00 am - 5:00 pm. You can also Live chat via the web site, 10am – 3pm daily (Closes at 2pm on Fridays).
Some issues we can help you with include:
- Applying to the College
- Courses for High School Students
- In-State Tuition
- F-1 Visa
Email: finaid@massbay.edu or call: 781-239-2600
Some issues we can help you with are:
- Do I have financial aid?
- Am I missing documents?
- Satisfactory Academic Progress (SAP) Questions
- How do I apply for Financial Aid?
- Did MassBay receive my FAFSA?
Call: 781-239-2540 or Email: studentaccounts@massbay.edu
Some issues we can help you with:
- Make a payment
- Health Insurance questions
- Book Vouchers
- Refunds
- Collections/Past Due Accounts
Email: registrar@massbay.edu or call: 781-239-2550
Some issues we can help you with:
- Proof of Enrollment
- Request a Transcript
- Am I Registered/How do I Register?
- Apply for Graduation
- Where are My Grades?
Academic & Transfer Advising
- How to Connect with your Advisor
- How to Access Drop-In Advising In-Person OR Virtually
- How to Add/Drop Classes
Academic Achievement Center
- Make an appointment to meet with a Learning Specialist or Peer Tutor
- Schedule Placement Testing
- Take an exam
- Online Tutoring 24x7
- Drop-in for extra help
- Meet with your study group
- Ask about our services
Accessibility Resources Center (ARC)
- Make an appointment to meet with an Accessibility Specialist
- Ask about services for students with disabilities
- Make an appointment to take an exam with accommodations