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The U.S. Department of Education requires higher education institutions to be authorized to provide post-secondary educational instruction in their states. Many of these state laws and regulations also apply to online, distance, and correspondence educational instruction offered in that state.
Massachusetts Bay Community College is a member of the State Authorization Reciprocity Agreement (SARA). SARA is an agreement among member states, districts, and territories of the United States. It establishes national standards for the interstate offering of distance education courses and programs. It simplifies the process of taking online classes at an institution of higher education based in another state. The New England Board of Higher Education (NEBHE) is one of four regional education compacts and is the compact that administers SARA for institutions located in Massachusetts. A national council (NC-SARA) oversees SARA and the regional compacts.
Massachusetts Bay Community College (MBCC) was approved by the Commonwealth of Massachusetts to participate in SARA, and became a SARA institution in 2019. At this time, only California is not a member state. If you reside in California and are interested in taking an online class at MBCC, please contact Admissions by email
MBCC is required to provide current and prospective online learning students with contact information for filing complaints. Students who desire to resolve a grievance should follow the College’s Student Grievance Procedure as outlined in the Massachusetts Community College System Student Code of Conduct.
For other complaints, please click on the relevant link below for more information, or email email@example.com:
After the student has exhausted the complaint procedures made available by MassBay Community College, located on this webpage, if the complaint has not been resolved, the student may file a complaint with the Massachusetts Department of Higher Education (DHE) by using the general complaint form. The DHE general complaint form should be used by students who are located in:
Consult the SARA Member States and Territories Directory
After the student has exhausted the complaint procedures made available by MassBay Community College, located on this webpage, if the complaint has not been resolved, the student may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
More information about DHE’s complaint processes can be found Mass. Dept. of Education Complaint Policy and Process.
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Wellesley Hills & Framingham