Paying by Credit Card

A service fee will be charged for all credit/debit card payments of student bills.

MassBay provides students a variety of options for paying educational expenses. Those choosing to pay tuition and fees by credit or debit card must pay a 2.85% service fee. All credit/debit card payments must be paid online through our service provider, Nelnet Campus Commerce. MassBay does not accept credit/debit card payments on site at our Enrollment Centers.

In an effort to contain the cost of operating the College — and to encourage more students to use payment methods that do not carry extra fees — MassBay uses Nelnet Campus Commerce, our payment plan partner, to process credit card payments.

Nelnet provides third-party transaction processing services, operating under an agreement with MassBay to process credit/debit card payments on students’ behalf. Students who opt to pay by debit or credit cards are charged a 2.85% service fee for processing their payment. The service fee amount is calculated based on the total payment amount.

The 2.85% service fee is added to your payment, and it will appear as a separate item on your credit card statement. It will not appear on your MassBay bill. The service fee is nonrefundable, even if the payment to which it relates is cancelled, refunded, credited, or charged back. By using this payment method, you agree to pay the service fee.

MassBay is committed to providing students a range of options for paying educational expenses. However, providing complimentary credit/debit card payment services is prohibitively expensive for the College because of the processing fees assessed by the credit card companies and financial institutions. In March 2020, the College decided to stop absorbing this expense. By eliminating this cost to the College, funds are made available for other student needs. MassBay continues to absorb the fees associated with e-check transactions.
 

Yes, select e-check when paying online to pay from your checking account. You can also avoid paying a service fee by paying with cash, check, money order, or bank check in the Enrollment Center, or by mailing such payments to the Student Accounts Office (do not mail cash).

Yes. Nelnet charges this fee to cover the cost of transaction fees assessed by credit card companies. Other colleges across the country (including other Massachusetts colleges) enlist third party processing companies that charge service fees for credit card transactions.

No, the 2.85% service fee is nonrefundable even if the payment to which it relates is cancelled, refunded, credited, or charged back. Service fees must be disputed directly with your credit card company.

Since it is the payment processor Nelnet that assesses the service, it does not appear on your MassBay student account. The service fee will appear as a separate charge on your credit card statement.

The fee will be applied to all payments made via debit or credit cards to satisfy your student account balance. This includes tuition and fees, health insurance, and any other fees posted to your student account.