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Password Tool

MassBay Self-Service Password Management

 

The Self-Service Password Reset Tool has been redesigned and relaunched in March 2019. Using the tool and it’s features require a one time process to enroll in the Self-Service Password Reset Tool. Once enrolled, you can use the tool to:

  • Recover a forgotten username
  • Unlock your account
  • Reset/Change your password
  • Re-Enroll/Unenroll in the tool

NOTICE TO PEOPLESOFT FINANCIALS USERS, THE PASSWORD RESET TOOL DOES NOT AFFECT YOUR PEOPLESOFT FINANCIALS PASSWORD

If you already know how to use the Self-Service Password reset tool and want to go to the main menu, click the box below, if you want to learn how to use the tool and its features, play the Tutorials videos. Each tutorial video has closed captions available in both English and Portuguese.

 

Password Reset Tool

Password Reset Tool →

Reset your password if you have forgotten your password and would like to reset it.

 
 

How to Enroll (First Time) in the Self Service Password Reset Tool [CC]

 
 
 

Password Reset Tool Tutorials

 
 

How to Re-Enroll or Unenroll in the Self-Service Password Reset Tool [CC]
 

 
 
 

How to Use the Forgot My Password Option on the Self-Service Password Reset Tool [CC]

 
 
 

How to Use the Change Password Option on the Self-Service Password Reset Tool [CC]

 
 
 

How to Use the Forgot My Username Option on the Self-Service Password Reset Tool [CC]