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Coronavirus FAQ

MassBay COVID-19 Information


Questions About MassBay and Coronavirus

Answers to the most commonly asked questions are below. If you have any further questions, please send an email to

Will Fall 2020 or Spring 2021 classes meet in person?

MassBay will continue to operate remotely, and Fall 2021 courses will remain in an online or remote format.

Can I or do I need to come to campus to visit student services and offices?

Students should not come to campus. All student services are available by email and phone, 9 am to 5 pm, Monday through Friday. These services include: advising, counseling, tutoring, student accounts, financial aid, admissions, registrar, library, and student development. Please check the website pages for each of these offices, and/or check the Virtual Student Support Services Directory for contact information and to make appointments.

Please note: MassBay Libraries offer a wide variety of research resources that can be accessed with the number on your ID card. See

If you are a new student, we have temporarily stopped issuing physical ID cards due to COVID-19. You can look up your student ID number in Bay Navigator and use it to access Library services.

How do I participate in an online or remote class?

Please visit Resources for Remote Learning — Students.

What if I test positive for COVID-19?

Please notify Campus Public Safety at 781-239-2222 immediately. Do NOT come to any MassBay campus. Contact your health care provider and get care immediately.

Will MassBay host any on-campus events?

No. Until announced otherwise, all info sessions and other Admissions events will be virtual. Schedules and registration available in the Admissions section of the website.

Help! The on-campus food and shelter supports are closed. Where can I go?

Food & Housing Resource Guide →

Contact your assigned Academic Advisor with any questions you may have about withdrawing from a course or any planning surrounding future courses.


Emergency Grant Fund

Donate Now →

Off-Campus Food & Housing Resources

Food & Housing Resource Guide →



MassBay Counseling Services are now available by secure phone or video.


Faculty + Staff Website

Faculty Staff Phone 1 800 252-4555


Best Practices to Protect Yourself

Basic steps everyone should take to prevent the spread of all respiratory viruses and create a healthier campus community:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick or taking care of someone who is sick.
  • Cover your cough or sneeze with a tissue and then throw the tissue in the trash.
  • Clean and disinfect frequently-touched objects and surfaces.

Helpful Links