Here are some of the frequently asked questions/information that we can help you with in the Virtual Q&A Center:
- General Inquiries or Questions
- Immunization Questions
- Accessing Virtual Resources & Supports
- Tech Help:
- Setting-up your MassBay OneLogin Account
- Questions on and/or Exploring BayNavigator
- Questions on and/or Exploring BlackBoard
- Questions on and/or Exploring WebEx
- Drop in SOAR Technology Sessiosn to finish your SOAR Requirement AFTER you have completed Launch Point
- Setting up a payment plan or making an online payment
- Waiving health insurance
- Finding class textbooks
hours of operation for spring 2024:
ReGUlar WEEKLY Schedule:
we will also be available for these extended hours in january 2024:
- Friday, January 26: 9:00 am to 5:00 pm
CLICK HERE TO ACCESS THE VIRTUAL Q&A CENTER via webex
Where to get help for other frequently asked questions/information:
Admissions:
You can Live chat via the web site, 10am – 3pm daily (Closes at 2pm on Fridays): https://www.massbay.edu/admissions. Or you can call 781-239-2506 to talk with an Admissions counselor or set up an appointment 9am – 5pm Monday - Friday.
- Applying to the College
- Courses for High School Students
- In-State Tuition
- F-1 Visa
Financial Aid:
Email: finaid@massbay.edu or Call: 781-239-2600
- Do I have financial aid?
- Am I missing documents?
- SAP Questions
- How do I apply for Financial Aid?
- Did you get my FAFSA?
Student Accounts:
Call: 781-239-2540 or Email: studentaccounts@massbay.edu
- Make a payment
- Health Insurance questions
- Book Vouchers
- Refunds
- Collections/Past Due Accounts
Registrar Office:
Email: registrar@massbay.edu or Call: 781-239-2550
- Proof of Enrollment
- Request a Transcript
- Am I registered/How do I register?
- Apply for Graduation
- Where are my grades?
Academic & Transfer Advising
- How to connect with your advisor
- How to access Drop-In Advising In-Person OR Virtually
- How to Add/Drop Classes
Advising Center Hours, Services, and Contact Info
Academic Achievement Center
- Make an appointment to meet with a Learning Specialist or Peer Tutor
- Schedule Placement Testing
- Take an exam
- Online Tutoring 24x7
- Drop-in for extra help
- Meet with your study group
- Ask about our services
Accessibility Resources Center (ARC)
- Make an appointment to meet with an Accessibility Specialist
- Ask about services for students with disabilities
- Make an appointment to take an exam with accommodations
ARC Hours, services, and contact info