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Office Staff Bios and Contact Information

Courtney Bangert Jackson, Ph.D.
Chief Strategic Planning and Institutional Effectiveness Officer

Phone: 508.270.4005
Email: cjackson@massbay.edu
Dr. Jackson has over two decades of experience conducting applied social science research in the areas of education and health. She has conducted needs assessments, program evaluations, and research for nonprofit organizations, community organizations, and government agencies. Prior to joining Massachusetts Bay Community College, Dr. Jackson served as the Associate Director of Institutional Research at Northeastern University and worked as an independent research consultant. A mixed-methods researcher, her work has appeared in Qualitative Health Research, Contraception, and Women's Health Issues. In addition to her research, Dr. Jackson has taught undergraduate and graduate level courses at Rutgers University, University of Southern Maine, Bowdoin College, and Suffolk University, including courses in research methods and data analysis. Dr. Jackson earned a Bachelor of Arts from Colorado College and a Ph.D. in Sociology from Rutgers University.


Ming Ju, Ph.D.
Senior Research Analyst

Phone: 508.270.4112
Email: mju@massbay.edu
Dr. Ming Ju is the Senior Research Analyst in the Office of Institutional Planning, Research & Assessment.Dr. Ju files federal, state and all other external reports, fulfills data and projects requested by all levels of the college. Ming’s primary role is to write and maintain complex SQL scripts in PeopleSoft. He is responsible for data quality check, data cleaning, and compiling College Fact Book. Ming also works on grant reports and assessment projects, and Dr. Ju assists in the College’s strategic planning process holds a BA in both English Literature and Economics from Nankai University, a Master of Arts in Linguistics Shanghai International Studies University, and PhD in Higher Education Administration from Seton Hall University.


Damaris McLaren
Staff Associate & Special Assistant for Innovative Projects

Phone: 508.270.4106
Email: dmclaren@massbay.edu
Ms. Damaris McLaren currently supports effective operations on the Framingham Campus, assists with special projects in support of the College’s mission and vision, and executes and tracks innovative projects and programs to ensure optimal outcomes. Her previous roles at MassBay include serving as the Executive Assistant to the College President, Orientation Leader Student Activities, Staff Assistant/ Associate for the PIE Vice President, Deans of Institutional Research and Corporate and Community Education, the College’s Office of Information Technology, and Grants Development, also assisting in Enrollment Services and Student Activities and she has also assisted in and participation on numerous College committees. Her civic leadership and service have contributed to development of a broad range of special committees including the Rebuilding Haiti Taskforce, MassBay Leadership Ambassadors, multiple student boards, and College panels, the Student Endowed Textbook Fund. Her professional expertise also incorporates vocational experience with blind populations, early childhood education, teaching computer technology, and research administration at a Veterans Medical Center. Her interests include civic engagement, empowerment of women, cultural literacy, animal rights, and integration of technology in education. She is currently pursuing her M.A. in Rehabilitation Counseling at Assumption College and holds an A.A. from MassBay Community College and a B.A. from the University of Massachusetts Lowell.